Testimonials:

Customer experience encompasses every aspect of a company’s offering—the quality of customer care, of course, but also advertising, packaging, product and service features, ease of use, and reliability. Yet few of the people responsible for those things have given sustained thought to how their separate decisions shape customer experience. To the extent they do think about it, they all have different ideas of what customer experience means, and no one more senior oversees everyone’s efforts.

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Meeting customer’s expectations and delivery requirements has to be a priority for every business. The good news is those expectations are usually pretty simple: orders should be shipped accurately and arrive on-time.